Leadership & Investigative Mindset

Businesses that excel in cost and risk control focus on talent that demonstrates an investigative mindset, critical thinking and persistence.

Seminar: “Investing in Human Capital in Claims and Fraud”


  • Value proposition of claims and fraud control
  • Vital skillsets for candidates in claims and fraud
  • Extracting financial value in the claims and fraud investigation process
  • Effective control schemes for claims and fraud costs and expenses
  • Extracting value for policyholders in claims settlements

Participants will learn about leadership principles and commercial considerations for managing their staff and claims and fraud costs.

For: EXCO members, business and department heads, marketing, claims
Duration: Half day
Benefits: Aligns interest of stakeholders with claims and fraud control strategy

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